OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
155 ratings and 106 comments received in the last 90 days.
21 March 2025
All through test drive and purchase I have been treated very well and Lauren was always eager to answer any questions that I had
20 March 2025
Good communication.
19 March 2025
Excellent staff giving the customer a full on personal attention experience.
18 March 2025
Very good customer service
09 March 2025
Fantastic customer service from Lauren. Kept me up to date with information and answered all queries well
08 March 2025
Quick and simple and everything was explained clearly. Sales person kept in contact with regular updates.
07 March 2025
Lauren was so helpful and communication was fantastic
06 March 2025
James was great. Explained everything.
05 March 2025
Lauren was very attentive and helpful.
22 March 2025
G
22 March 2025
I have to drive nearly an hour each way to get to Oldbury, despite having nearer dealers, but always do so as I get a good experience from the team.
22 March 2025
Great personal service experience.
19 March 2025
The customer service, help and advice that I received from Natascha McGovern was outstanding. She is very polite, professional and dealt with my issues very quickly.
18 March 2025
Very satisfied
18 March 2025
easy and straight forward
17 March 2025
The work has been carried out quickly and to high standard from the technicians but the real difference has been made by Natasha at the front desk. Her customer centric approach and great communication makes it very easy to deal with Mini servicing
16 March 2025
Very polite lady at reception - professional job done
15 March 2025
Everything sorted
14 March 2025
Quick easy friendly process.
21 March 2025
Mark was helpful and patient and took time to explain our options. He kept in touch between order and delivery and when we picked up the car, he talked us through the car and made sure we knew to contact him if we had any questions.