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Customer Reviews.

sales

4.5

Experience was stress free and was kept up to date with progress of the build

05 October 2017

service

3

I was meant to have had a from the body shop as there is damage that is appearing from the door rubber onto the paintwork. I have yet to hear from them after being promised they would call

05 October 2017

sales

5

Staff went through the spec on the carIt was a important day collecting your car Notice on ?? you are taking your car home..Time was not a issue

05 October 2017

service

5

Arrived promptly to collect car in morning and returned in afternoon. Good customer service.

03 October 2017

service

5

excellent customer service

03 October 2017

service

5

The treatment of customers is outstanding and everything went like clockwork.

03 October 2017

service

5

The experience was excellent. From being greeted in the car park to also being greeted by Alan, the salesman who sold me my MINI to the service received by Anne Marie at Service reception, I was made to feel a valued customer.

02 October 2017

service

5

Very professional but friendly , felt v comfortable with all the people we dealt with . Liked the little video, felt it gave a personal touch and pleased with the follow up call from Mark to check all was fine . Excellent customer service all round

29 September 2017

service

5

Completely satisfied on this occasion.

29 September 2017

service

5

Just comment above but doesn't warrant marking down

29 September 2017

service

5

As above.

29 September 2017

sales

5

As soon as I walked into Mini someone can straight over to me and my partner, offered us a drink and sat us straight down.

29 September 2017

service

4.5

From start to finish the level of care and attention was exemplary.

28 September 2017

service

4

Received the video and spoke to agree to work to be done. Explained what the person making the video had said, but told I didn't need new brake discs all round; just the two. Then received a call confirming I did.

28 September 2017

service

4.5

we dropped car off and picked it up when it suited us

23 September 2017

service

5

Helpful as I was unable to drive

21 September 2017

service

5

Was very satisfied

20 September 2017

service

4

Had a string of problems with my vehicle over a two week period but Syntner Oldbury were not phased & were determined to find a solution and rectify the problems encountered quickly and professionally.

20 September 2017

sales

5

Knowledgable staff who were able to answer all my questions. No hard sell which I have experienced elsewhere. As I wanted a specific colour which was a limited edition of only 300 vehicles they were able to source the car and deliver on tIme.

19 September 2017

service

5

Courteous, professional and accommodating.

19 September 2017

service

5

No problems at all

19 September 2017

service

4

Job was done and I was kept fully informed by engineer.

19 September 2017

service

5

Because I didn't have any complaint

18 September 2017

sales

5

Was let know of all progress as it was happening. Was dealt with by a very friendly salesperson. When I arrived saw it waiting there and loved it. Everything I expected.

18 September 2017

service

5

Just really happy with the whole experience - things are explained really well to me

16 September 2017

service

4

Mot and valet fine. The TLC package meant I couldn't have the oil change done on that day. Some inconvenience caused by this. Not Sytner Oldbury's fault I appreciate.

15 September 2017

sales

5

From the moment I walked into the showroom I was met by friendly/helpful staff and the experience was really enjoyable and not pushy

13 September 2017

sales

5

Personnel were great

12 September 2017

service

5

Friendly and professional staff

09 September 2017

sales

5

Staff very helpful, sales manager went above and beyond to find the right car at the right price

08 September 2017

service

5

Mark in the service dept knows his stuff and is always helpful

08 September 2017

service

5

Did what was expected no hassle.

05 September 2017

service

5

No worries every detail explained fully

04 September 2017

service

3.5

Very good staff

29 August 2017

service

5

Was given a good courtesy car Kept up to date with texts through the day Called when car was ready Car ready on same day Car washed

27 August 2017

service

5

Helpful, efficient staff, great communication

26 August 2017

service

5

I have used Sytner Oldbury for my BMW servicing for the last 7 years, I was surprised that Mini service is to the same top notch standard from booking, through reminders to being kept up to date on the actual day, everything is so efficient and easy.

23 August 2017

sales

5

See above

22 August 2017

service

5

Excellent service once again.

21 August 2017

sales

5

Lisa was very helpful, although she was new to the company she provided an excellent service

21 August 2017

sales

5

Quality of service and of the car itself. Fantastic help from two of your staff at the Oldbury branch, Lisa and Danny.

21 August 2017

service

5

On arriving at Sytner Oldbury I was welcomed by the staff who were very attentive and friendy

18 August 2017

service

5

Efficient, friendly with excellent customer service

15 August 2017

service

3

The experience was faultless and the service team deserves i higher mark, however it was disappointing that i have to wait so long for a courtesy car as i have had to book my car in for additional investigation work. more cars needed to support team.

15 August 2017

service

5

very satisfy

12 August 2017

service

4

as in 1

11 August 2017

service

5

Efficient and great communication.

08 August 2017

service

5

Ann Marie was went above and beyond to make sure that I was happy, kept informed and made sure I was given a car so that I could go away as planned

07 August 2017

service

5

Service was very good but there's still issues with the car.

04 August 2017

service

4

As above